Payment Methods: Questions

Can I really rely on your payment service? Absolutely! You can confidently purchase your beauty products on the website. We will connect you to a secure and encrypted payment page to provide you with the protection you deserve.

Will I receive a payment confirmation? After you have paid for the products at the checkout, we will send you an email. This email will contain all the payment information, the number of items purchased, and the delivery address. Please verify that everything is correct.

I noticed suspicious activity on my account in your name, what should I do? Please contact us immediately. If you notice any suspicious activity with your card in our name, we kindly ask you to get in touch with us.

Does the website accept all types of cards (credit/debit cards)? Of course! The website accepts Visa, Visa Electron, MasterCard, and American Express cards. Please check if your card belongs to the aforementioned types.

I provided the wrong delivery address, what should I do now? If you have entered an incorrect address, don’t worry. Contact our customer service immediately. We will then cancel the order and reverse the payment made (which most likely has already been deducted from your account). Afterwards, we will ask you to place a new order with the correct address. If you haven’t received your order, please refer to the section on delivery times for orders.